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24th Jun 2018    in Murree right now

Frequently Asked Questions

Are your hotel rates per room or per person?

The rates charged are per room although the cost may differ slightly for single, double and triple occupancy

Do you have a pet policy?

We regret that animals are not allowed in the hotel

Do you have non-smoking rooms?

Yes, most of our rooms are non-smoking and are available upon request.

Do you have twin, triple and quadruple room?

We do have twin and triple room. However, no quadruple rooms are available

Do you offer discounts for a group booking?

For details of the group rates, please contact the Sales Department

Do you provide a service for late check-out?

Late check-out until 18.00 hrs is possible, at a charge of 1,060. - THB. Rate is subject to 10% service charge and applicable government tax

Does my room reservation require any guarantee?

All room reservations require a credit card guarantee

Does the internet rate include breakfast?

All room types can be booked with or without breakfast

How do I cancel my hotel reservation without a charge?

To cancel your booking without incurring any charge, please contact the Reservations Department at least one day prior to your arrival. You will then be given a cancellation number. Please note that you must be booked on a ’Flexible’ rate type as ’Advance Pre-Paid’ rates are non-refundable.

How many people can stay in one room?

Each guest room can accommodate a maximum of three people. Please note that the third bed will be a rollaway bed

Is it possible to check-in earlier?

It is sometimes possible to check in earlier, however, this depends on availability and cannot be guaranteed. However, to be sure of having the room ready upon arrival, you can reserve the room from the night before

What are the standard check-in and check-out times of the hotel?

The standard check-in time is 14:00 hrs and check-out is at 12:00 hrs

What types of rooms are available in the hotel?

The hotel has seven room categories: Superior, Deluxe, Deluxe Pool Views, Grand Deluxe, Deluxe Family, Junior Suites and One Bedroom Suites. All room categories can be booked through our website except our Superior rooms